Terms & Conditions
Key Points to Note for Safety of your Luggage
Your baggage is insured by a third-party insurance company and covered up to and including a maximum of $1000 per bag in the event of any loss or damage to your luggage, this includes the value of the bag/suitcase. Payment for service must have been done directly to Flitopia using the online service. No payment in cash or directly to the host.
Your baggage must not contain jewelry, cash or similar valuables. See §4, Para. 4.2 for a list of items, which are not covered by Flitopia, in case of any loss or damage to your baggage.
Payment from your card is made at the time of booking. However, in case you do not proceed to store your luggage with our host, you can request for a refund, which will be made within 15 working days of refund request.
Your baggage is safe with us. Only certified local hosts guaranteed by Flitopia are available through our service. Flitopia has incorporated safety procedures with all hosts to ensure the safety of your belongings.
Insurance coverage is applied to damage by fire, theft by third party, use of weapons or any act of God. Insurance does not cover theft by hosts. Flitopia makes necessary checks to ensures that the hosts are trustable with your luggage. However, in case a host is found to be involved in theft, legal proceedings are to be initiated against the host. Also, in case a Flitopia host is found to be involved in theft, it will solely be liability of the host and the customer agrees to indemnify Flitopia Limited and its employees against all such claims.
Please stay updated with the host’s opening-hours as given to you after booking. Please return for pick-up at least 10 minutes earlier before the host’s closing time to both collect and check for any baggage claim.
Use of terms
Please note the use of terms in this document
“Flitopia” refers to Flitopia Limited.
“Flitopia’s website” or “the website” refers to “Flitopia.co”
“Luggage” or “storage item” refers to any “luggage”, “bag”, “purse” or items that are to be stored.
“Host” or “Flitopia Host” refers to the storage provider. They are local businesses that are registered with Flitopia and have agreed to lend their space to store bags as per this document. Hosts have to be business owners and can only register as “host” in the capacity of a business owner, not in personal capacity. They are not affiliated with Flitopia. Even though Flitopia approves a Host application after thorough review and physical verification, Flitopia bears no responsibility for the actions of its hosts. All hosts, however, are required to ensure strict adherence to Flitopia’s terms and conditions as well as local laws.
“Customer” refers to visitors of “Flitopia.co” who are “seekers of storage services”, “who would like to and/or proceed to book space for storing luggage”, “store luggage with one of Flitopia Hosts”, “pay for using Flitopia services as a platform for booking spaces for luggage” or “using the website in any non-administrative capacity except as Host”.
“Storage” refers to storing of customer’s luggage by the host.
“Host location” refers to the physical location of the host where the luggage is stored by them. Host location has to be a business location and not a place of residence. Example of host locations include, but are not limited to, coffee shops, restaurants, bookstores, money changers, general store and flower shops.
“Storage Space” refers to the space inside the “host location” where the luggage is stored.
Listings Page – The dedicated page on the website that gives details of all the hosts within the geographical limits in the search set by the customer and as per the information provided by the hosts
Booking – means an arrangement for storage between a Host and a Customer where Flitopia facilitates this transaction through the Services provided on the Website. Booking contains, among other things, details on payment, number of items to be stored, date(s) and duration for which the storage space is needed.
Price or Fee – means the total amount charged by Flitopia to the Consumer for a booking incl. but not limited to base price and taxes of the storage space.
Booking Status means the stage at which the booking stands as of given time. They include “booked” which means the storage space is booked, “checked-in” which means that the “customer” has given the luggage to host to store it, “checked-out” which means that the customer has collected back the luggage from Host and “Completed”, which means that the booking process is completed.
Seal refers to the physical seal that the Host puts up on luggage. Each seal has a unique serial number and can be used only once.
Claim refers to any instance where customer contacts Flitopia for an amount related to value of luggage
Refund refers to that booking amount deducted from customer’s account in an instance where customer makes a booking and does not store luggage with the concerned Flitopia Host.
Complaint refers to any form of complaint, monetary or non-monetary and can be made by customers against hosts or/and Flitopia as well as by Hosts against customers or/and Flitopia.